Complaints & Returns

Wrong product received? Product was damaged in transit? No problem - we will find a solution:

Product has been damaged:

One of the products you ordered arrived damaged? Then we apologize for the inconvenience. Please contact us directly by email to info@multipower.de .

Please let us know the following information:

  • Order number/Invoice number
  • Photo of the damaged item
  • Description (e.g. type) and quantity of the damaged item
  • Batch number
  • replacement or credit

Wrong product received:

Received the wrong product? Please contact us directly, tell us your order number/invoice number and inform us about the incorrect product.

Send us a message to - info@multipower.de and give us the following information:

  • Order number/Invoice number
  • Description (type) and quantity of the incorrectly delivered item
  • Description and quantity of the desired article

return

Would you like to make use of your right of withdrawal and return goods? Here you will find all information about right of withdrawal . We look forward to a brief reason for your return. The processing time of your return can take up to 5 working days.